Setting up a Telstra Gen III Modem

Setting up a Telstra Gen III Modem

This article describes how to configure a new Telstra Gen III modem to enable Smart Device Pairing.

Your newTelstra Gen 3 modem has new features and updates which are notbeing used by all devices just yet.
To get yourClever Life devices connected you’ll need to log into the Admin console for themodem and adjust the settings on the 2.4gHz band:

1. Use the Telstra IP gateway toaccess the modem settings
2. Under the 'Wi-Fi' menu, toggleto split the bands (if they're not already showing 'split on')
3. Change the security on the2.4gHz from WPA2-WPA3 (combined) to WPA2 only - this will allow your CleverLife devices to connect.




Please note: WPA2 is used by Gen 2 modems and is still secure. The new mixed WPA mode or WPA3 mode will stop 2.4gHz devices on WPA2 from connecting. The 'split' toggle in this new modem allows you to see both bands as separate networks.
Once you have the split toggled on and WPA2 set for the 2.4gHznetwork, then you should be able to connect your Clever Life devices in EZmode.

Notes:
Remember, if you are reconnecting an existing device to a new modem, you need to remove the devices from CleverLife Home prior to reconnecting. We recommend to select ‘disconnect’ and not use 'disconnect and wipe' – this way your settings saved in the cloud server will come back to your device after it's reconnected.
Please note: Smart Automations and Tap to Run programs are notable to be saved and will need to be entered again for each device.

Should you have any further problems, please call the CleverLife Customer Support team on 1300 315 083 - we're available from Monday toFriday, between the hours of 7:30am and 4pm (AEST).

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